Question.
" Emotional intelligence is very important in effective administrative practice ". Throw light on this statement.
(UPPSC GS paper 4 2021)
Answer.
Emotional intelligence is the art of knowing and managing our own and others' emotions which helps us to make the right decisions in difficult situations.
Emotional intelligence is very important in effective administrative practice as it helps civil servants (administrators) to understand and manage their own emotions as well as the emotions of others (colleagues, employees, investors, and citizens).
Following are some of the reasons which explain the importance of emotional intelligence in effective administration-
It helps in taking better decisions: Civil servants with high emotional intelligence do not take their decisions out of emotion but based on in-depth knowledge, analytical skills, future growth, and objectivity. It protects civil servants from being emotionally blackmailed by other people.
It helps to respond appropriately during discussions: A civil servant with high emotional intelligence is able to correctly understand his own feelings and the feelings of others, react appropriately and manage emotions effectively. helps.
It helps defuse conflict in difficult situations: Emotional intelligence helps defuse tension and conflict during heated arguments. It helps in creating a positive environment to work in an office.
Builds trust and stronger relationships: Civil servants with high emotional intelligence also help care for others' feelings, which builds trust, reinforces team power, and motivates coworkers and employees to work together.
So we can say that emotional intelligence is an essential skill that civil servants must-have for effective administration.
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